Tips

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General information about Prodigy School Suite, how to get started, and quick tips on how to use the portal.

Tips

Written by BenIyke

Updated 2 years ago

How to Log In Without Using a Password

Follow the steps below to log in without a password:

Step 1: Navigate to the school portal log-in page.
Step 2: Click Login without password
Step 3: Provide your email (a valid email registered under your profile). A link will be forwarded to your email inbox
Step 4: Click the link sent to your email inbox (or spam box). This would automatically log you into the school portal

How to Log In as Your Child Using Your own Account as a Parent

Follow the steps below to log in as your child:

Step 1: Log in to the portal as a parent using your username and password
Step 2: Click the human avatar icon with a tag (to the left of the bell icon) in the top right corner of the portal, as shown in the image below.

Step 3: Choose the child you want to log in as. This would grant you access as the selected child automatically.

To return to your parent account, follow the instructions in the yellow background at the top of the portal, as shown in the image below.

How to Enable or Disable Portal Notifications

Follow the steps below to manage portal notifications:

Step 1: Log in to the school portal and navigate to the Settings section on the main menu
Step 2: Click Account (A menu under Settings)
Step 3: Click Notification (A sub-menu of Account)
Step 4: Click the Setting button (on PC - at the top right corner. While on Mobile - at the top left corner)
Step 5: Choose a status (Enable/Disable). For the purpose of this guide, Choose Disable.
Step 6: Click Save

Congratulations, you have successfully silenced your account notification.

Note

Setting the notification status to disable does not completely remove the notification; it simply silences it. That is, there will be no more notification bell sounds or pop-ups. The notification count would still be visible in the top right corner of the portal.

How to raise a support ticket

To raise a support ticket, follow the steps below:

Step 1: Click the Support Icon (Head Phone icon) at the bottom right of your school portal Dashboard as shown in the picture above
Step 2: From the drop-up list, click the message option (in the red background)
Step 3: Fill in all the required fields. The subject of the concern and the message
Step 4: Click the Send Message button

Congratulations, you've successfully raised a support ticket.

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